Personal Data Protection Policy

The Ljubljana City Theatre (MGL) recognises the importance of privacy and is committed to protecting your personal data in compliance with applicable laws. To this end, the internal rules and procedures have been applied and technical and organisational measures put in place to provide the appropriate legal safeguards in processing personal data and to exercise the rights of data subjects.

This Personal Data Protection Policy contains information on the processing of personal data at Ljubljana City Theatre (MGL), Čopova ulica 14, 1000 Ljubljana (info@mgl.si), which is also the controller of your personal data: what personal data we collect, why we collect it and how we use it. For any further information pertaining to the processing of your personal data or the exercise of your rights in relation to the processing of your data, please contact our Data Protection Officer (DPO), Andreja Mrak: andreja.mrak@mgl.si.

1. What personal data we process and how we obtain it

1.1. Personal data we obtain from you

1.1.1. Personal data you provide to us when you fill out our online forms, make contact by phone and e-mail or submit otherwise. This concerns the information that you provide when you subscribe to our e-newsletter, subscriptions or other theatre activity, or participate in discussions or use other social media features on our website. The information that you provide may include your name, mailing address, e-mail address, contact phone number and employment situation, if you are the legal representative or contact person of a legal entity.

1.1.2. Personal data we collect from you. Each time you visit our website, the following information will be automatically collected:

• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, login details, browser type and version, time zone setting, operating system and platforms.
• Information about your visit, including a uniform resource locators (URLs), circulation to, through and from out site (including date and time), products viewed or searched for, page response time, error loading, length of visits to specific pages, information about page interaction (such as scrolling, clicks and mouse control), methods used to navigate away from the site, and any telephone number used to call our customer service number.

1.2 Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you navigate our site. It also allows us to make improvements to the site. The details about the cookies we use and the purpose of their use are set out in the table below.

1.2.1. How we use cookies

A cookie is a small text file that requires authorisation to be saved on your computer’s hard drive and can be reused. Cookies allow you to register to our website or to our services, and adapt how the website is displayed. This is because the online application can customise its activities to fit your needs and preferences by collecting and storing your information. A cookie does not give us any access to your computer or any information about you, other than the information you opt to share with us. This is because you can accept or decline cookies. However, if your web browser automatically accepts cookies, you may change your settings to block them.

2. How is your personal data processed

2.1. The personal data you provide is processed for the following purposes:

• to comply with any of contractual obligations between you and us (various types of subscriptions, clubs, account card, etc.) and about any change in this respect;
• to make sure that you receive the electronic notifications and information about theatre performances and other activities to which you have subscribed;
• to guarantee that the content of the website is delivered in the most effective way for you and your computer;
• to protect our legitimate interests (information on the payment of our services and products in order to provide and demonstrate our compliance with accounting standards and tax regulations, and for the purposes of legal proceedings or as long as these are possible), provided that your interests and fundamental rights are not overriden.

Personal data you provide will not be shared with third parties outside our organisation and/or other organisations and/or unauthorised parties. We have data processing agreements with partner companies who provide smooth running of our business (IT service providers, software application providers, agencies for website optimisation) in compliance with applicable legal requirements, our internal rules and procedures and appropriate legal safeguards to protect personal data. Our partner companies may only process personal data in compliance with the purposes as defined in agreements and may only act according to our instructions.

2.2. Personal data we collect from you will be used:

• for administrative purposes and internal services pertaining to our website, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our website and to guarantee that the content of the site is delivered in the most effective way for you and your computer;
• to allow you to participate in interactive features of our service when you opt to do so;
• as part of our efforts to keep the website secure;
• to measure or monitor the effectiveness of communications or advertising;

3. How long we keep your personal data

We ensure that personal data collected to make contracts or to accomplish other contractual obligations is retained for the period of ten years after the termination of the contract or ten years after the termination of personal data processing or ten years after the proceedings initiated to recover unpaid obligations have been concluded. Other personal data is retained for as long as it is relevant for the purposes for which it was collected. Personal data processed only on the basis of your consent is retained for the period of five years from your withdrawal of consent, unless your legitimate interests or fundamental rights and freedom outweigh the need to do so; in that case, the data is processed only until your consent has been withdrawn.

4. Transferring your personal data to third countries

Personal data collected from you will be processed and stored within the European Economic Area (“EEA”). It will only be transferred to the USA if you share your data on social networks (more about this in the section 6), or if you consent to have statistical and marketing cookies saved on your computer’s hard drive (more about this in the section 1.2) or if you subscribed to our e-newsletter sent by us using the MailChimp online platform, The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. In this case, only your name and email address will be provided. By submitting your personal data, you agree to such transfer, storage or processing. We will ensure all steps that your data is processed securely and in compliance with applicable laws and our internal rules.

Transferring information on the Internet is not entirely safe.  While we strive to protect your personal data, we cannot guarantee its security; any transfer is at your own risk. However, once your data is received, rigorous procedures and security measures will be adopted to prevent unauthorised access.

5. How we protect your personal data

We have legal, technical and organisational procedures and measures in place to ensure the protection of your data in accordance with the requirements of applicable law. Our staff who handle your personal data are obliged to protect it with due care. All our partner companies also conclude an agreement to that effect.

6. Sharing personal data via social networks

Our website contains integrated social media buttons from Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA; Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA and Instagram Inc., 181 South Park Street, Suite 2, San Francisco, CA 94107, USA. In addition, a share button for emails is integrated. The share buttons are identified by their logo and adapted in compliance with the protection of personal data.

Only if and when you hit a share button on our website, a direct link is established between your browser and a server of a particular operator of each social network. As stated by the operators of social media, no personal data is obtained from social media, unless you hit a share button. Such data, including the IP address, is only obtained and processed for registered members. If you do not want your visit to the website to be entered into any of your social media accounts, log out.

Please, note that social media operators do not inform us on the content of the data submitted or their use in the social media. Further information pertaining to the use of data by social media can be found in their data protection policies.

7. Your rights

You can unsubscribe from receiving our notifications and information and request correction, deletion, restriction of processing, transfer of or access to your personal data at any time by e-mail to info@mgl.si or mail to MGL, Čopova ulica 14, 1000 Ljubljana.  Furthermore, we guarantee to respect all other areas of your privacy in compliance with applicable laws and the internal rules of the City Theatre Ljubljana (MGL).

It is always possible to lodge a complaint with a supervisory authority against our decision on your request.

In the event of a personal data breach, the Ljubljana City Theatre (MGL) will immediately implement all internal and external procedures and measures (including technical and organisational) to protect the rights of the data subject. The supervisory authority and the data subject will also be informed in the manner and under the terms laid down by the applicable laws.

8. Amendments and additions to this policy

Any amendments and additions to this policy will be posted on this website and, where appropriate, also sent to you by e-mail.

9. Any further questions?

Any questions, comments and requests pertaining to this policy are welcome. Please, send them to info@mgl.si.

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